Term and Conditions

Welcome to Florist Shop! Our mission is to help you “Plant Joy in Every Corner” of your life. These Terms and Conditions govern your use of our website (flowerssupplyshop.com) and your purchases from our store. By accessing our site and making a purchase, you agree to these terms.

1. Website Usage

1.1 Access and Account

You may browse our website without creating an account. However, to make purchases, you may need to create an account with accurate and complete information. You are responsible for maintaining the confidentiality of your account credentials.

1.2 Intellectual Property

All content on this website, including text, graphics, logos, images, and product descriptions, is the property of Florist Shop or our suppliers and is protected by intellectual property laws. You may not use, reproduce, or distribute any content without our express written permission.

1.3 User Conduct

You agree to use our website for lawful purposes only and not to:

• Engage in any fraudulent activities
• Attempt to gain unauthorized access to our systems
• Interfere with the website’s functionality
• Post any harmful or inappropriate content

2. Products and Services

2.1 Product Information

We strive to provide accurate descriptions and images of our products, including:

• Arborvitae, Evergreens, and other hedging plants
• Container Plants and Landscape Plugs
• Ferns & Foliage, Grasses, and Ground Covers
• Hydrangeas and other flowering plants
• Specialty plants with features like Deer Resistance, Drought Tolerance, and Fragrance

However, we cannot guarantee that product colors will display exactly as shown on your device.

2.2 Plant Characteristics

Our plants are living organisms with specific requirements. We provide information about:

• Cold and Heat Tolerance
• Sunlight and water requirements
• Growth habits and mature sizes
• Special features and care instructions

It is your responsibility to provide appropriate growing conditions for the plants you purchase.

2.3 Availability

All products are subject to availability. We reserve the right to limit quantities and discontinue products without notice.

3. Orders and Payment

3.1 Order Process

When you place an order, you will receive an acknowledgment email. This is not an order confirmation. Your order is accepted when we send a confirmation email with shipping details.

3.2 Pricing

All prices are in US dollars. We reserve the right to adjust prices at any time, but changes will not affect confirmed orders.

3.3 Payment Methods

We accept the following payment methods:

• Visa
• MasterCard
• JCB
• PayPal

Payment is processed at the time of order. By providing payment information, you represent that you are authorized to use the payment method.

3.4 Sales Tax

Where applicable, sales tax will be added to your order total.

4. Shipping and Delivery

4.1 Shipping Areas

We ship globally, excluding Asia and some remote regions. If you are unsure whether we ship to your location, please contact us before ordering.

4.2 Processing Time

Please allow 1-2 business days for order processing and careful packaging.

4.3 Shipping Methods

We offer two shipping options:

• Standard Shipping: $12.95 via DHL or FedEx. Estimated delivery: 10-15 business days after shipment.
• Free Shipping: Available on orders over $50 via EMS. Estimated delivery: 15-25 business days after shipment.

Delivery times are estimates and not guaranteed. Extreme weather conditions and other factors beyond our control may affect delivery times.

4.4 Receiving Live Plants

When your plants arrive, please unpack them immediately and provide appropriate care. Plants may experience some transit stress, which is normal.

5. Returns and Refunds

5.1 Live Plant Policy

Due to their sensitive nature, all live plants are final sale and cannot be returned or exchanged. This includes but is not limited to:

• Arborvitae
• Container Plants
• Evergreens
• Ferns & Foliage
• Grasses
• Ground Covers
• Hydrangeas

We guarantee that plants will be shipped in healthy condition but cannot accept returns once delivered.

5.2 Non-Plant Garden Goods

For non-plant items, we offer returns or exchanges within 15 days of delivery, provided that:

• The item is unused, unopened, and in its original condition and packaging
• You have contacted us within the 15-day window to request a return
• You have received a Returns Authorization (RA) number from our customer care team

5.3 Return Process

To initiate a return:

1. Email our customer care team at [email protected] within 15 days of receipt
2. Include your order number and product details
3. Wait for instructions and an RA number
4. Securely pack the item in its original packaging with a copy of your order confirmation
5. Ship to the address we provide

Return shipping costs are the customer’s responsibility, unless the return is due to our error.

5.4 Refunds

After we receive and inspect returned items, we will process your refund within 5-7 business days. Refunds will be issued to the original payment method. Original shipping fees are non-refundable.

6. Limitations of Liability

Florist Shop shall not be liable for any indirect, incidental, or consequential damages arising from:

• The use or inability to use our products
• Unauthorized access to or alteration of your transmissions
• Any matters beyond our reasonable control

Our total liability for any claim related to your purchase shall not exceed the purchase price of the product.

6.1 Plant Performance

We are not responsible for plant performance after delivery, as this depends on local conditions, planting techniques, and care provided.

7. Privacy and Data Protection

We respect your privacy. Our Privacy Policy explains how we collect, use, and protect your personal information. By using our website, you consent to such processing.

8. Changes to Terms

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective upon posting to our website. Your continued use of our site after changes constitutes acceptance of the modified terms.

9. Governing Law

These Terms and Conditions are governed by the laws of the state of Nebraska, without regard to its conflict of law principles.

10. Contact Information

Thank you for bringing more joy and beauty into your world with Florist Shop. Happy Gardening!

— The Florist Shop Team