At Florist Shop, our mission is to help you Plant Joy in Every Corner of your life. We are committed to providing you with the highest quality plants and garden goods, along with a seamless shopping experience from checkout to delivery. This policy outlines our shipping methods and our hassle-free returns process for your peace of mind.

Shipping Information

We are proud to ship our joy-inspiring plants and goods globally (excluding Asia and a few remote regions).

  • Order Processing Time: Please allow 1-2 business days for us to carefully prepare and package your order.
  • Shipping Methods & Delivery Times:
    • Standard Shipping: Shipped via DHL or FedEx.
      • Cost: $12.95
      • Estimated Delivery: 10-15 business days after shipment.
    • Free Shipping: Available on orders over $50, shipped via EMS.
      • Cost: Free
      • Estimated Delivery: 15-25 business days after shipment.

You will receive a tracking notification via email once your order is on its way to you!

Our Hassle-Free Returns & Exchanges Policy

Your satisfaction is our priority. If you are not entirely happy with your purchase, we’re here to help.

Important Policy on Live Plants: To ensure their health and safety, all live plants are final sale and cannot be returned or exchanged. This includes, but is not limited to: Arborvitae, Container Plants, Evergreens, Ferns & Foliage, Grasses, Ground Covers, and Hydrangeas. These items are highly sensitive to environmental changes during transit. We guarantee they will be shipped in healthy condition but cannot accept returns once delivered.

For all other non-plant Garden Goods, our policy is as follows:

  • Eligibility: Returns or exchanges must be requested within 15 days of you receiving the order.
  • Condition: Item must be unused, unopened, and in its original condition and packaging.

How to Initiate a Return or Exchange

Follow these simple steps:

  1. Contact Us: Within 15 days of receipt, email our friendly customer care team at [email protected]. Please include your order number and product details.
  2. Wait for Instructions: We will respond within 2 business days with a Returns Authorization (RA) number and the shipping address for your return. Please do not ship anything back without this number.
  3. Pack and Ship: Securely pack the item in its original packaging. Include a copy of your order confirmation or a note with your RA and order number. Ship your return to the address we provide.
    • Return shipping costs are the customer’s responsibility, unless the return is due to our error (e.g., wrong item shipped).
  4. Processing: Once we receive and inspect the returned item, we will process your refund or exchange.

Refund Timelines and Methods

  • Timeline: Please allow 5-7 business days for us to receive and process your return. Once processed, your refund will be initiated and credit will be applied to your original method of payment within 5-10 business days, depending on your bank or card issuer’s policies.
  • Method: Refunds will be issued only to the original payment method used for the purchase (Visa, MasterCard, JCB, or PayPal). We cannot issue refunds to a different card or account.
  • Shipping Costs: Original shipping fees are non-refundable. For exchanges, we will cover the standard shipping cost to send the replacement item to you.

Return & Exchange Request Template

To make the process easier, you can use the template below to email us.

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Florist Shop Customer Care Team, I would like to request a [return / exchange] for an item from my recent order. Order Number: [Your Order Number] Product Name: [Name of the Product] Reason for Return/Exchange: [Please provide a brief reason] I have read and understood the Returns & Exchanges policy. Thank you, [Your Full Name] [Your Email Address] [Your Phone Number (Optional)]

Need More Help?

Our friendly customer care team is happy to answer any questions you have about returns, exchanges, or your order.

Email: [email protected]
Address: 4771 Scenic Way, Franklin, US 68939

Thank you for bringing more joy and beauty into your world with Florist Shop.

Happy Gardening!
— The Florist Shop Team