At Florist Shop, we are dedicated to helping you Plant Joy in Every Corner of your life. We take pride in the quality of our plants and garden goods, and we want you to be completely satisfied with your purchase. If you are not entirely happy, our hassle-free returns and exchanges policy is here to help.

Our Policy

We accept returns and exchanges for most items within 15 days of your receipt of the order. To be eligible for a return or exchange, the item must be unused, in its original condition and packaging, and must not be a perishable or live plant (see exceptions below).

Please Note: Due to the perishable nature of live plants and to ensure their health and safety, all live plants, including Arborvitae, Container Plants, Evergreens, Ferns & Foliage, Grasses, Ground Covers, and Hydrangeas, are final sale and cannot be returned or exchanged. This policy is in place because these items are highly sensitive to environmental changes during transit. We guarantee that they will be carefully packaged and shipped in healthy condition, but we cannot accept returns once they have been delivered.

How to Initiate a Return or Exchange

Follow these simple steps to start your return or exchange process:

  1. Contact Us: Within 15 days of receiving your order, please email our customer care team at [email protected] with your order number and details about the product you would like to return or exchange.
  2. Wait for Instructions: We will respond within 2 business days with a Returns Authorization Number and specific instructions on where to send your package. Please do not ship anything back without this number.
  3. Pack and Ship: Securely pack the unused, unopened item in its original packaging. Include a copy of your original order confirmation or a note with your Returns Authorization Number and order number. Ship your return to the address we provide. Please note that return shipping costs are the responsibility of the customer, unless the return is due to an error on our part (e.g., wrong item shipped).
  4. Processing: Once we receive and inspect your returned item, we will process your request.

Refund Timelines and Methods

We aim to process refunds as quickly as possible:

  • Timeline: Please allow 5-7 business days for us to receive and process your return. Once processed, your refund will be initiated and credit will be applied to your original method of payment within 5-10 business days, depending on your bank or card issuer’s policies.
  • Method: Refunds will be issued to the original payment method used for the purchase (Visa, MasterCard, JCB, or PayPal). We cannot issue refunds to a different card or account.
  • Shipping Costs: Original shipping fees are non-refundable. For exchanges, we will cover the standard shipping cost to send the replacement item to you.

Return & Exchange Request Template

To help you get started, you can use the template below to email us. Simply copy, paste, and fill in the bracketed information.

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Florist Shop Customer Care Team, I would like to request a [return / exchange] for an item from my recent order. Order Number: [Your Order Number] Product Name: [Name of the Product] Reason for Return/Exchange: [Please provide a brief reason] I have read and understood the Returns & Exchanges policy. Thank you, [Your Full Name] [Your Email Address] [Your Phone Number (Optional)]

Need More Help?

Our friendly customer care team is happy to answer any questions you have about returns, exchanges, or your order.

Email: [email protected]
Address: 4771 Scenic Way, Franklin, US 68939

Thank you for bringing more joy and beauty into your world with Florist Shop. Happy Gardening!
— The Florist Shop Team